Frequently Asked Questions (FAQs)

Last Updated: 12/10/2025

Welcome to Gargini Fashion Hub
We’ve answered some of the most common questions to make your shopping experience easier and more enjoyable.

Question 1. What is Gargini Fashion Hub?
Answer

Gargini is an online fashion brand based in Surat, Gujarat, offering a wide range of trendy and high-quality clothing and fashion accessories. Our goal is to deliver comfort, style, and elegance to your wardrobe at affordable prices.
🌐 Visit us at: www.gargini.in

Question 2. How can I place an order?
Answer

You can easily place an order by visiting our website www.gargini.in.
Simply select your desired product, choose the size and color, add it to your cart, and proceed to checkout using any of our secure payment methods.

Question 3. What payment methods are accepted?
Answer

We accept multiple secure payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, RuPay)
  • UPI (Google Pay, PhonePe, Paytm, etc.)
  • Net Banking
  • Wallet Payments

All transactions are processed securely through trusted payment gateways.

Question 4. Do you offer Cash on Delivery (COD)?
Answer

Currently, Cash on Delivery (COD) may be available on selected pin codes. Availability will be shown during checkout.

Question 5. Can I cancel my order after placing it?
Answer

Yes, you can cancel your order before it is shipped.
Once your order has been dispatched, cancellation is not possible.
To request a cancellation, please contact our support team at support.gargini@gmail.com or call +91 63532 98076 as soon as possible.

Question 6. What is your return and exchange policy?
Answer

At Gargini, all fashion items are non-returnable due to hygiene and safety reasons.
However, we do offer exchange under the following conditions:

  • Wrong size delivered
  • Manufacturing defect
  • Damaged item received

To request an exchange, contact us within 7 days of delivery at support.gargini@gmail.com with your order number and photos of the product.

Question 7. How long does it take to process an exchange?
Answer

Once your request is approved, the exchange process usually takes 7–10 business days after we receive the returned item.
Please ensure the product is unused, unworn, and returned with all original tags and packaging.

Question 8. Do you ship across India?
Answer

Yes! We offer pan-India delivery to all major cities and towns through trusted courier partners.

Question 9. What are the shipping charges and delivery time?
Answer
  • Standard shipping: Usually free on most orders above ₹499.
  • Delivery time: 3–7 business days depending on your location.
    Once your order is shipped, you’ll receive an email and SMS with a tracking link.
Question 10. How can I track my order?
Answer

After your order is shipped, you’ll receive a tracking number via email/SMS.
You can use this number to track your shipment on our website or the courier partner’s tracking page.

Question 11. Do you provide international shipping?
Answer

Currently, we deliver only within India.
International shipping will be introduced soon — stay tuned for updates on our website and social media.

Question 12. What should I do if I receive a defective or wrong product?
Answer

We’re sorry for the inconvenience.
Please contact our support team at support.gargini@gmail.com within 48 hours of delivery, along with:

  • Order ID
  • Product photos
  • Description of the issue

We’ll ensure a prompt resolution through exchange.

Question 13. Are the colors of products shown on the website accurate?
Answer

We try our best to display product colors accurately. However, slight variations may occur due to lighting, camera settings, or screen resolution.

Question 14. How do I contact Gargini for support?
Answer

You can reach out to our customer care team via:
📧 Email: support.gargini@gmail.com
📞 Phone: +91 63532 98076
🕒 Timings: Monday – Saturday, 10:00 AM to 7:00 PM
🏠 Address: 281, Om Nagar, 5th Line, Dindoli-Kharwasa Road, Near Rangila Park, Dindoli, Surat, Gujarat – 394210

Question 15. Does Gargini have physical stores?
Answer

Currently, Gargini operates exclusively online through www.gargini.in.
We plan to expand into retail stores soon — follow us on social media for updates!

Question 16. Is my personal information safe on your website?
Answer

Absolutely! We take your privacy seriously.
Your data is protected under our Privacy Policy, and all transactions are secured through encrypted gateways.